Estate Agency Staff : Retention, Attraction & Development
All managers dread the moment when a top-rated employee announces they are leaving. Losing a key member of staff is never easy, and it’s especially hard when your agency is under pressure.
This unwelcome announcement will inevitably be followed by some serious soul-searching. Is there anything you could have done to make their role easier? Reduced their workload? Made the working environment less stressful?
Our latest webinar at 1 pm on Thursday, 27th January, answers those questions. An impressive panel of property industry specialists will come together to explore how to attract, retain and develop talented team members, with a focus on staff wellbeing.
If you‘re joining us on the 27th January, register now to watch live and receive a recording of the webinar. Not available on the live broadcast day? Simply sign up after the event to watch the recording in your browser.
Christopher Watkin has helped hundreds of letting agents over the last 6 years attract landlords to their lettings agency by making them appear to be the most knowledgeable, most competent letting agent in their town.
Matt is Director and co-owner of Charles David Casson Estate Agents in Chelmsford, along with his brother Neil. Matt been an agent for around 19 years, starting as an Office Junior on Duke Street and working his way up through the corporate ranks before owning Charles David Casson, a truly family-run company.
Zoe is author of the Bedford Property Blog and director of Lettings at Belvoir Bedford estate agents. With eighteen years experience in the property industry, Zoe loves lettings and providing the homeowners and landlords of Bedford essential advice about the property market. She works tirelessly for change, whilst still ensuring that her business runs efficiently.
Vicky joined Location Location when the office was opened back in 2006 and is now the Managing Director. Her passion and relentless approach to personal development have seen her grow into one of the best agents in the UK.Vicky embraces change through constant innovation and is constantly seeking to improve processes whilst building a high performance team, with an incredible culture.
Nick spent almost 18 years in estate agency rising to the role of Residential Sales Director for Barbers, before moving into Sales and Account Management roles with businesses, including Zoopla and My Home Move. Nick is responsible for managing the mio Sales, Account Management and Client Services teams to deliver continued growth in the number of Agents using mio.
Kristjan has been an agent for around 18 years now - 16 of those as the co-founder of Base Property Specialists - and you might know him as 'the viking guy'. Kristjan is a huge advocate of the technological evolution of our industry to help deliver a better all-round consumer experience.
Charlotte Jeffrey-Campbell is a property industry trainer and Director of The Able Agent®. Charlotte has worked in estate agency and lettings since 1994 in a variety of roles including listing, sales management, property management and land and new homes. She is passionate about providing an accessible training solution to agents to support staff in winning new business, understanding property law and getting qualified.
Ben Sellers is the co-founder and CEO of Starberry. Passionate about sales and all things creative and tech-driven, Ben, along with his brother Rus, has helped lead innovation in the digital marketing space since 1994 and created Starberry in 2001. A decentralised digital agency with a core focus on designing and developing award-winning web platforms and delivering lead generating digital marketing strategies for the property sector with a clear return on investment.
Currently working with some of the most forward thinking companies In the property industry across the world in a variety of capacities, Iain has over 30 year’s experience in all aspects of Estate Agency and a proven track record in both the independent and corporate world. Iain was a chief decision maker within Romans, serving as a shareholder and MD during his 22 years with the company, and a part of this highly successful group’s growth and innovative thinking.
Heather Staff is the co-founder of Spectre, the leading prospecting tool for Estate Agents. Winner of Tech Company of the Year (Small) 2019 - Prolific North Tech Awards. Prior to co-founding Spectre, Heather was an Associate Director in KPMG's Global Turnaround team, working with some of the world's best known brands to achieve performance improvement. Heather has extensive family experience within estate agency. She recognises the vital role that agents play and is passionately committed to building technology that optimises and enhances their business.
Having transformed Moneypenny's property sector presence from little-known to a household name, Sam's natural flair for professional relationship building means she now oversees Moneypenny's business development team of 12. Together, they are working with leading brands within a range of key sectors to help provide exemplary client experiences.
*Please note: by registering to our webinars, you agree to receive email communication from ICG, related to the current event as well as future events and ICG-related announcements