Route property enquiry calls into your CRM with Moneypenny

Within the world of sales and lettings, every enquiry is a potential instruction. Whether it’s a buyer arranging a viewing or a landlord requesting a valuation, speed and accuracy at the first point of contact are crucial. Yet for many agencies, capturing and acting on enquiry details still involves manual processes that slow teams down.

The first challenge for busy property businesses is ensuring calls are answered professionally. Many agencies rely on a call answering service to make sure enquiries aren’t missed during peak times, staff shortages or out-of-hours periods - but what happens after the call can be just as important.

Manually transferring call notes into a CRM takes time, introduces the risk of errors and can delay follow-up at the very moment interest is highest.

This is where integrated PropTech solutions are making a real difference.

Tailored answering solutions for the property industry

Thousands of property businesses trust Moneypenny – the sector’s number one provider for over a decade – to handle their calls, live chat and more. Working as an extension of your in-house team and integrating with leading property CRMs such as Alto, Reapit and Street.co.uk, Moneypenny captures the right details from every call and fires those enquiry details straight into an agency’s chosen system as new leads, contacts or notes. It means information lands exactly where teams need it, without any extra steps or manual handling.

Why this matters for busy agencies

Automatically creating CRM leads from enquiry calls delivers many practical benefits:

- Faster follow-ups: Enquiries appear in real time, allowing teams to respond quickly while interest is still fresh.

- Reduced admin: Removing manual data entry cuts down on repetitive tasks and the risk of human error, freeing teams to focus on clients.

- More organised workflows: With every enquiry logged consistently in their CRM, agencies gain clearer visibility of their pipeline and performance.

For property professionals balancing high enquiry volumes with limited time, these efficiencies add up quickly. Combining a reliable telephone answering service with seamless CRM integration helps agencies stay responsive without adding complexity to their day.

As the PropTech landscape continues to evolve, solutions that connect communication and CRM systems are becoming an essential part of modern agency operations. By ensuring enquiry calls are answered professionally and flow directly into their CRM, property businesses can move faster, stay organised and make more of every opportunity.

Want to learn more?

If you would like to explore how professional telephone answering combined with CRM integration can support your agency’s enquiry handling and follow-up process, head to moneypenny.co.uk or click here to find out more about how Moneypenny works with property businesses like yours.

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